Review Time
The lady on the telephone was one of the nicest persons i have spoken to in a long time . She was very polite and helpful in dealing with my enquiry. More people like her should be employed in that position. Thank you.
On two separate occasions last week i tried to purchased gas credit for my pay as you go meter but was unsuccessful.
Then i see OVO have taken the money from my bank account , contacted them and they say they have no records of my payments to them.
I called my bank to confirm and they said Ovo have been paid the amount.
In the end i ended up emailing a screen shot of my bank statement(as asked) showing the payment and it ping backs saying this email is not known on this energy account.
I will be letting them have my money and moving on to Octopuss or Fuse , its just giving me anxiety trying to sort something that is so simple for other companies to sort.
PS don't even bother with the online chat unless you have patients and all morning just for a load of questions not even relating to your query .
Keep my £30 ! ! Grrrr
UPDATE and reply to OVO
I am being told my email is not registered to my account so no one can help !
IT IS I HAVE DOUBLE CHECKED !!
Absolutely useless , i cant even email now ! ?
Disgrace of a company. Upping direct debit to ensure you have a full months payment credit on your account just to make their books look good.
My account is in credit but they want to raise my direct debit by over 150 pounds.
Crooks.
I called OVO for advise concerning a somewhat trivial matter regarding my In House Display Unit !!
The triviality, as I thought it was, was dealt with the greatest respect, patience and care, leaving me thoroughly satisfied and at ease with the outcome of my enquiry !!! Thank you 🙏
I have an insurance with boiler cover and service through OVO. I needed a new part when my boiler was serviced this year. I was told I only needed to pay the £60 excess but the actual charge to my credit card was £95. When I queried this they said the customer service had quoted the wrong amount as my excess is actually £95. They refunded the difference with no hassle at all as they said it was their mistake. Brilliant customer service
We had Ovo Energy as our supplier on the previous address and since we were moving out we paid our bills and closed the account.
Someone opened a account with them on my name using my ID on the previous address we were living at.
We contacted Ovo so many times and explained the same thing over and over. We provided the Council Tax proof that we moved out the property as they had requested several times. Every single time we contacted them they told us on the phone and by email that they would close the account and they didn’t!
I would just find out on Experian that my score is just going down because there ovo “unpaid” bills.
This is a disgraceful and disrespectful way to treat people.
Absolute Garbage....stay away from it...
Total scammers I had top up meter xou know PAYG.... so that meams if you don't put money on the card/key you have no energy or gas...but in final statement from OVO there is accumulated debt of £46..
How
Supposed to be £15 in credit on my electric account for standing charges in a empty property, neighbour in the upstairs property brought a hand written letter to us which tells us we owe over £200 and now got a charge of £36 pound because they sent someone out there. Can’t make it up with this company. Emailed for statements and no reply. Such hard work with this supplier. Lost more in time dealing with them then they charge
Would give zero stars if I could.
Since December 2024 I've been dealing with recurring erroneous transfer issues. This is due to my electric meter being incorrectly labelled in the national database.
They switched the energy back relatively quickly and I requested they update the national database.
Stupidly I assumed it was sorted and didn't think about it again.
September 2025 an erroneous transfer happened again. So clearly they did not update the national database. Took them 3 months to get the supply back for some reason (Jan 20th 2026). Barely any communication. Told on 3 occasions that it would be back in 5 working days.
On Feb 5th it happened again. Not only did the electricity get transferred but the gas too which is a shock because the gas is correctly under my address. Absolutely no security or failsafes to ensure the existing account holder is the one looking to switch.
Have called countless times and given the "we're so sorry this has happened." And yet nothing changes. Terrible customer service, no communication what so ever and I never get an email back. Strangely enough when I email Octopus as they're the ones taking my supply - I get a response in a few hours.
They then have the check to highlight I owe £200(due to not being able to submit a reading and receive a bill for my electric due to the erroneous transfer) but I am spoken to as if I have intentionally not paid. Been out on a payment plan to pay it off and have no idea if this will affect my credit score.
I've raised a complaint with the ombudsmen, and in due course I'll escalate further to ofgen and then will take them to court. Absolute shambles of an energy company.
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