We had Ovo Energy as our supplier on the previous address and since we were moving out we paid our bills and closed the account.
Someone opened a account with them on my name using my ID on the previous address we were living at.
We contacted Ovo so many times and explained the same thing over and over. We provided the Council Tax proof that we moved out the property as they had requested several times. Every single time we contacted them they told us on the phone and by email that they would close the account and they didn’t!
I would just find out on Experian that my score is just going down because there ovo “unpaid” bills.
This is a disgraceful and disrespectful way to treat people.
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