I have an insurance with boiler cover and service through OVO. I needed a new part when my boiler was serviced this year. I was told I only needed to pay the £60 excess but the actual charge to my credit card was £95. When I queried this they said the customer service had quoted the wrong amount as my excess is actually £95. They refunded the difference with no hassle at all as they said it was their mistake. Brilliant customer service
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