On two separate occasions last week i tried to purchased gas credit for my pay as you go meter but was unsuccessful.
Then i see OVO have taken the money from my bank account , contacted them and they say they have no records of my payments to them.
I called my bank to confirm and they said Ovo have been paid the amount.
In the end i ended up emailing a screen shot of my bank statement(as asked) showing the payment and it ping backs saying this email is not known on this energy account.
I will be letting them have my money and moving on to Octopuss or Fuse , its just giving me anxiety trying to sort something that is so simple for other companies to sort.
PS don't even bother with the online chat unless you have patients and all morning just for a load of questions not even relating to your query .
Keep my £30 ! ! Grrrr
UPDATE and reply to OVO
I am being told my email is not registered to my account so no one can help !
IT IS I HAVE DOUBLE CHECKED !!
Absolutely useless , i cant even email now ! ?
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