I am unhappy with the quality of their products. The straw gives the water a plastic taste, and removing it to drink leads to spills because of the double spout design. My experience with their customer service was also disappointing. Initially, I dealt with an AI Assistant via email, which was just as unhelpful as expected and environmentally concerning. When I finally received a response from a human, they were equally ineffective. Their return policy only offers a 50% refund on the water bottle, and it's unclear who would cover the shipping costs, as I stopped communication at that point.
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