Review Time
I’ve been ordering special editions from Owl Crate for the past few years.
Unfortunately, one of my latest orders came in damaged. I emailed Owl Crate and they responded in less than an hour offering me two different solutions.
I’m super impressed with their customer service and their commitment to the quality of their books!
A new replacement book is now on the way to me! Special thanks to Amber, the customer service rep I worked with!
I’ve been ordering special editions from Owl Crate for the past few years. Unfortunately, one of my latest orders came in damaged. I emailed Owl Crate and they responded in less than an hour offering me two different solutions. I’m super impressed with their customer service and their commitment to the quality of their books! A new replacement book is now on the way to me! Special thanks to Amber, the customer service rep I worked with!
I wanted to shout out the customer service team, and specifically Tara. Tara was very prompt in getting back to me and always wrote in a kind and professional manner while helping me replace a book that had been a bit banged up on arrival. She went above and beyond the call of duty, and I really cannot thank her or the Owlcrate team enough. Also, the quality of support I received really was incredible especially considering this all was going down on the busiest time of year. Thank you Tara!
Ordered from OwlCrate for the first time recently during their $10 book sale. Shipping was quite expensive, but I appreciate that they include taxes when you pay, so there are no courier service fees on top of the taxes when the package gets processed through customs. I do think the packaging could have been better, though. Some combination of the books being too heavy, there being too much empty space in the box, and the journey from the states to me in Canada resulted in my order arriving in a partially crushed box. So there were more imperfections to the books than I'd typically be happy with. But being a leftovers sale, I'm more inclined to forgive dents and minor damages. Still, there were a couple books that had more extensive issues, and when I contacted customer service, they offered me the option of a replacement or 200 points ($10 store credit).I definitely would've been happier to get the books in better condition to begin with, but I am satisfied with their service and would order from them again.
I ordered an advent calendar in October, as a present for my daughter. I didn't get the advent calendar until December 20th and then of course it was a useless gift. It took so long to arrive, I had even forgotten I ordered it and had gotten her a different calendar. Owl Crate refused the return, despite it being their fault for it taking ten weeks to be delivered on a time sedative item.
I placed an order on September 10, 2025, and my card was charged the next day. It was supposed to ship around the 20th, but it has never been fulfilled. Despite reaching out 4–5 times, I’ve received no response at all. To make matters worse, they are now trying to charge my card for the next month’s box even though I never received the first one. This feels very fraudulent. Until they fix their fulfillment and communication, I strongly recommend avoiding this subscription.
OwlCrate has an app that book lovers can join. It’s a place to share reviews, make recommendations, and build friendships. I joined the app, at the urging of some of my fellow Booktokers, and I was greeted warmly by Moderators. I was added to their Discord server, where I was greeted warmly. Then, just after 24 hours of joining the app, I was banned. I reached out to Support to find out why I was banned. I was told that membership is at the discretion of the moderators. These are the same moderators who welcomed me, invited me to a live author discussion, and added me to Discord. These moderators banned me without explanation. I did not violate their rules. I didn’t say anything against any members. I am being bullied!
I've been subscribed to Owlcrate for several years, and it's started to severely go downhill. They hiked up the prices for it claiming shipping and production costs, dropped the quality of their products (like a tote bag whose strap was attached via a plastic keychain clip that wasn't meant to ever hold weight), and removed the spoiler / info cards and replaced them with QR codes on the boxes that only work half the time, are up for less than a month, and then the info is gone. When myself and other customers voiced our concerns about the removal of the cards, we were told they would NEVER come back due to Owlcrate attempting to 'cut back on paper waste' - and yet, they pack their boxes with shredded paper. Books are bound with several printing errors all the time, customer service is iffy, and this box just is not worth the price anymore. The company has gotten very, very greedy, and no longer cares about its subscribers.Lastly, they held a giveaway for store credit for people who left them 5 star reviews awhile back, so their ratings are incredibly skewed.
We have had a subscription to OwlCrate for over 3 years but will no longer be a customer. We have overlooked the late deliveries and sometimes disappointing boxes because overall our daughter loved getting the subscription. However, September's book was incredibly inappropriate for young readers. We reached out to OwlCrate for a solution and were told if we didn't like, we could donate the book. We will not be donating a book whose audience is YA but discusses inappropriate subject matter for young readers. Our subscription will also not be renewed.
I brought the six of crows with goodies from them based on other goodies they've produced from the same book series and I was incredible disappointed, I got a small plastic bag of coffee with a sticker and a cheap candle and I can't have coffee due to my bodies reaction and I have a heart condition, and I struggle with scents so a candle was unusable for me. Owlcrate's choice was a copy and pasted message they've then other (I've spoken to others who have brought the same goodies). For a while they tried hiding the bad reviews from their website only letting in 5 star reviews but after a few days they've decided to let the review through. When producing the goodies, they chose low quality products and stuff that didn't have much reference to the fandom. All they've said is that in the future they'll do better, they don't care for us their current consumers and haven't made any efforts to apologise, just come up with excuses to due restrictions, even though they managed to make a lovely shadow and bone box. All they have in insincere copy and pasted fake apologies that doesn't actually really apologise for their actions just how we feel. And it cost £40 on shipping and £31 on goodies, as well as the books, I regret spending that and would not have spent it if I knew what I was going to get and how owlcrate was going to react.
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OwlCrate is a monthly book subscription curated for readers by readers. In addition to our Young Adult and Adult Fantasy subscriptions, we also offer beautiful, exclusive special editions of your favourite books - past, present and future! Need more? Join our amazing bookish community in The Nest!
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