Ordered from OwlCrate for the first time recently during their $10 book sale. Shipping was quite expensive, but I appreciate that they include taxes when you pay, so there are no courier service fees on top of the taxes when the package gets processed through customs. I do think the packaging could have been better, though. Some combination of the books being too heavy, there being too much empty space in the box, and the journey from the states to me in Canada resulted in my order arriving in a partially crushed box. So there were more imperfections to the books than I'd typically be happy with. But being a leftovers sale, I'm more inclined to forgive dents and minor damages. Still, there were a couple books that had more extensive issues, and when I contacted customer service, they offered me the option of a replacement or 200 points ($10 store credit).I definitely would've been happier to get the books in better condition to begin with, but I am satisfied with their service and would order from them again.
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