Bouth the Owlet sock and Cam 2 as we have a baby on the way. For years I have been adamant that we needed an Owlet. However when setting it up prior to baby's arrival, we've had issues with notifications for one of our phones. The settings are the same and we've checked and tried everything under the sun to try and get the other phone working as it should, but notifications automatically switch off after a few seconds for no known reason. I contacted the customer care team and had probably 2 weeks of back and forth with them. They asked us to try a couple of things again which we did, which made no difference. Then they sent a message just saying they update their app every 2 to 3 weeks so to wait for the update and see if that fixes it. When questioned, I was told there was no fix planned in any app updates relating to our problem. So basically just fobbing us off. We've lost all confidence in the product and their service now, and ultimately it is no good if only 1 parent can use it properly! We're going to sell it and buy something different instead as this just isn't fit for purpose unfortunately.
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Having a baby is an exciting time but can also bring its own fears for first-time parents. Because of that, Owlet has created a baby heart rate and oxygen monitor to help give parents some peace of mind. Want to know more? Visit us today and learn more...