Review Time
Honestly the worst purchase we have ever made. The BIGGEST waste of money.
For a product that is supposed to give you peace of mind, all it does is stress me out.
The camera hardly ever works. Constant connectivity issues.
Save your money!
Honestly the worst purchase we have ever made. The BIGGEST waste of money.For a product that is supposed to give you peace of mind, all it does is stress me out. The camera hardly ever works. Constant connectivity issues. Save your money!
Was a bit tricky to set up initially but got their in the end - prob needs to be bit more clear in its instructions.Love the product though and gives great peace of mind.Had a faulty sensor originally and was a bit of back and forth getting it sorted but it's good now and customer service were very helpful once I got them on the phone.Needs a bit of improvement in the customer support area but overall a great product and would recommend.
Bouth the Owlet sock and Cam 2 as we have a baby on the way. For years I have been adamant that we needed an Owlet. However when setting it up prior to baby's arrival, we've had issues with notifications for one of our phones. The settings are the same and we've checked and tried everything under the sun to try and get the other phone working as it should, but notifications automatically switch off after a few seconds for no known reason. I contacted the customer care team and had probably 2 weeks of back and forth with them. They asked us to try a couple of things again which we did, which made no difference. Then they sent a message just saying they update their app every 2 to 3 weeks so to wait for the update and see if that fixes it. When questioned, I was told there was no fix planned in any app updates relating to our problem. So basically just fobbing us off. We've lost all confidence in the product and their service now, and ultimately it is no good if only 1 parent can use it properly! We're going to sell it and buy something different instead as this just isn't fit for purpose unfortunately.
Terrible!! Was fine for the first 3 months then Suddenly stopped reading. The alarm goes off multiple times a night saying ‘difficulty getting a reading’. Getting no sleep because of it.Emailed the UK email and been ignored for weeks. The US one don’t reply.Do not waste all that money, they are terrible
Kind of wish I never bought it. Isn't compatible with Google home, disconnects all the time, lags when trying to view clips, blue light on the camera is quite bright and makes my baby want to play with the shadows it casts. Overall disappointed. The best thing about it is the clipping system it comes with the hide the wires. We didn't get the sock so can't say anything about that.
First 3 months to 4 months fine....then camera keeps switching off...audio is making weird noises...socks constantly disconnects....Owlet UK complete waste of time and refer you to US email address then your lucky to get 1 email a day from them. We have jumped through hoops of troubleshooting prompts on top of picture requests of wifi connection...what phone we have....whether camera or audio is connected or disconnected...oh yes and what version of the app we are using as well as a plethora of others....so far we are on day 11 of troubleshooting with our daily email via US because UK don't want to know....lord grant me patience because for the price of this set up is seems nothing short of cheap and nasty and that includes the customer service.
I am beyond frustrated with Owlet. After nearly 3 years of relying on this monitor, it completely stopped connecting (Error OC 21) out of nowhere. No power outages, no network changes—it just quit.As a stay-at-home mother with two children under the age of two, this monitor is a necessity, not a luxury. I spent a week struggling without it, only to be met with a brick wall by their support team. I spoke with a 'Supervisor' named Brooke, who was utterly unhelpful. Instead of offering a real solution for hardware that clearly failed, she repeatedly told me to change my Wi-Fi settings (which haven't changed in years) and then abruptly ended the chat, stating she could not help me further.It is a shame that a company marketing itself on the 'well-being of children' shows such a complete lack of empathy or support for the parents actually using their products. I have never experienced a support team so unwilling to help a loyal customer. Save your money and buy from a company that actually stands by their hardware
I have an open warranty claim (Ticket #2296600) from January 25th for a defective Cam 1. Despite Owlet agreeing to a replacement, I have been ghosted for nearly three weeks.When I finally got someone on the phone, I spoke to an agent named Scott who was incredibly dismissive and arrogant. When I pointed out that my emails were being ignored, his response was to mock the fact that I had 'only sent one email'—as if that justifies a 20-day delay for a safety-critical baby monitor.Scott’s 'sociopathic' lack of empathy for a parent without a monitor is a reflection of Owlet's 1.6-star reputation. I shouldn't have to chase a company to honour a legal warranty. Since Owlet and Scott refuse to provide a tracking number, I am now filing a formal 'Unfair Trade Practice' complaint with Service Alberta and a dispute with TD Visa to get my money back. Parents: do not trust this company with your baby’s safety or your money.
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