I have an open warranty claim (Ticket #2296600) from January 25th for a defective Cam 1. Despite Owlet agreeing to a replacement, I have been ghosted for nearly three weeks.When I finally got someone on the phone, I spoke to an agent named Scott who was incredibly dismissive and arrogant. When I pointed out that my emails were being ignored, his response was to mock the fact that I had 'only sent one email'—as if that justifies a 20-day delay for a safety-critical baby monitor.Scott’s 'sociopathic' lack of empathy for a parent without a monitor is a reflection of Owlet's 1.6-star reputation. I shouldn't have to chase a company to honour a legal warranty. Since Owlet and Scott refuse to provide a tracking number, I am now filing a formal 'Unfair Trade Practice' complaint with Service Alberta and a dispute with TD Visa to get my money back. Parents: do not trust this company with your baby’s safety or your money.
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Having a baby is an exciting time but can also bring its own fears for first-time parents. Because of that, Owlet has created a baby heart rate and oxygen monitor to help give parents some peace of mind. Want to know more? Visit us today and learn more...