I am beyond frustrated with Owlet. After nearly 3 years of relying on this monitor, it completely stopped connecting (Error OC 21) out of nowhere. No power outages, no network changes—it just quit.As a stay-at-home mother with two children under the age of two, this monitor is a necessity, not a luxury. I spent a week struggling without it, only to be met with a brick wall by their support team. I spoke with a 'Supervisor' named Brooke, who was utterly unhelpful. Instead of offering a real solution for hardware that clearly failed, she repeatedly told me to change my Wi-Fi settings (which haven't changed in years) and then abruptly ended the chat, stating she could not help me further.It is a shame that a company marketing itself on the 'well-being of children' shows such a complete lack of empathy or support for the parents actually using their products. I have never experienced a support team so unwilling to help a loyal customer. Save your money and buy from a company that actually stands by their hardware
Claim your business profile now and gain access to all features and respond to customer reviews.
Having a baby is an exciting time but can also bring its own fears for first-time parents. Because of that, Owlet has created a baby heart rate and oxygen monitor to help give parents some peace of mind. Want to know more? Visit us today and learn more...