You get what you pay for, low cost but also very difficult to speak to someone. Emails arrive right on 5pm so you have to wait until the next day to communicate with someone. At 5pm on the Friday BEFORE a Monday settlement, an email arrived stating that the buyers solicitor was requesting a form and Ownit asked (in the email) what we advised them to do. The form had been sent to Ownit at least a month prior to settlement date. I had no sleep that night, thinking settlement would be delayed. I found my emails that clearly showed we had supplied the correct form at the beginning of the contract. I also had an email from Ownit confirming they had received all documentation. I forwarded these emails to Ownit as well as the buyer solicitor with all the necessary forms attached to the email. These forms should have been sent to the buyers solicitors weeks prior to the settlement date. I finally got to speak to Ownit just hours prior to the settlement time and was advised that the buyers solicitor must have misplaced the documents and they agreed that yes we had sent the correct forms. No apology for sending us the Friday PM email that caused so much concern. While we are happy with the cost and happy that settlement did happen on time. We were very frustrated with the lack of communication and the emails that should have been dealt with at their end prior to forwarding onto us. If they hadve checked their own records they would have realised that we had already supplied the form they were asking for. No apology for their error. We are thankful that the settlement did go through and also thankful for the confirmation phone call to inform us when it was all finalised.
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For more than 30 years, we've been offering conveyancing services with an affordable and competitive fixed fees. Our offices are located in the major cities and towns of Queensland: Brisbane, Gold Coast, Southport, Southside, Logan and Beenleigh.
Our conveyancing firm provides professional and exceptional client services including personalised contact, streamlined systems, and hassle-FREE settlements across the board.See more
