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We felt the need to reach out to the relevant authorities to report our experience. They advised us to discuss our concerns with the Principal Representative, who claimed the issue was merely a mistake. However, we've been instructed to file a formal complaint against this representative, which we are now in the process of doing. Additionally, it was suggested that we consider filing a complaint against the service with other regulatory bodies. The representative also asked us not to file a complaint against him.
We had to contact the Legal Services Commission and report them. The LSC advised us to speak with the Principal Solicitor, Ben Schneider as Ownit conveyancing had made an error-Schneider claimed it was just a typo, however LSC have asked me to lodge a written complaint against the Principal Solcitor, Ben Schneider, at which we now have. They also recommened making a complaint against Ownit with other government agencies. Schneider instructed me to refrain from lodging a complaint against him.
Buyer beware!!!!! I should have researched more closely at reviews but they seemed good value and having settled other properties in the past, other solicitors made it look easy. Ownit were awful and I regret the day I decided to use them. Communication was terrible. When i say terrible I mean atrocious. I haven’t been able to speak with my solicitor even after leaving messages. They make commitments they don’t keep. Left everything to the last minute, leaving me no time to properly review and transfer funds etc. despite me chasing them again and again telling them how important it was to have this managed in advance due to my commitments. They miscalculated my settlement figures and asked for more money twice within 48 hours-of settlement. They “lost” the cheque (over 40k) for outstanding body corporate fees of the previous owner resulting in strata appointing legal counsel to chase me for money. As I tried to chase them for this, they initially denied any issue and said it was paid. Whilst (after much difficulty) they finally “found” the cheque and paid it, we are now in dispute over the oncharged legal fees. Good luck contacting them as once they have your number they avoid answering your calls or returning your messages. If they do respond, it’s via email providing wishy washy assurances or commitments that they don’t keep. I can’t believe they are allowed to operate and I will be making further complaints through regulatory bodies to try and prevent this from happening to others.Do yourself a favour and pay the extra $500 to go with a different firm. I wish I did.
I could never recommend Ownit Conveyancing. The whole experience felt like I was being churned through a sweatshop. No personal service, no legal advice and poor communication throughout. We constantly had to chase updates, reports, and documents, right up to settlement.Their “free contract review” missed key details (like the postcode!), forcing us to re-sign the contract and delaying settlement. Most emails were templated and irrelevant, and our main contact, Madison Brown, is a paralegal — not a solicitor?? “Chelsea Fowler,” who occasionally emailed us on behalf of Madison, doesn’t appear to exist locally, which makes me think much of their admin/ pretend "legal" work is offshored.They also only discovered over $12k in unpaid body corporate levies the night before settlement.. a huge oversight that could have delayed settlement.Disappointing from start to finish. Do not waste your time, money, or energy with OwnIt Conveyancing.
You get what you pay for, low cost but also very difficult to speak to someone. Emails arrive right on 5pm so you have to wait until the next day to communicate with someone. At 5pm on the Friday BEFORE a Monday settlement, an email arrived stating that the buyers solicitor was requesting a form and Ownit asked (in the email) what we advised them to do. The form had been sent to Ownit at least a month prior to settlement date. I had no sleep that night, thinking settlement would be delayed. I found my emails that clearly showed we had supplied the correct form at the beginning of the contract. I also had an email from Ownit confirming they had received all documentation. I forwarded these emails to Ownit as well as the buyer solicitor with all the necessary forms attached to the email. These forms should have been sent to the buyers solicitors weeks prior to the settlement date. I finally got to speak to Ownit just hours prior to the settlement time and was advised that the buyers solicitor must have misplaced the documents and they agreed that yes we had sent the correct forms. No apology for sending us the Friday PM email that caused so much concern. While we are happy with the cost and happy that settlement did happen on time. We were very frustrated with the lack of communication and the emails that should have been dealt with at their end prior to forwarding onto us. If they hadve checked their own records they would have realised that we had already supplied the form they were asking for. No apology for their error. We are thankful that the settlement did go through and also thankful for the confirmation phone call to inform us when it was all finalised.
I had the best experience with OWNit Conveyancing from the very first phone call. Nida was extremely helpful when it came to guiding me through the entire process, happily and thoroughly answering all my (sometimes stupid!) questions. I highly recommend OWNit for their prices but mostly because of Nida’s excellent customer service and amazing attitude!!
Requested a quote from their website, and now I’m getting spammed daily by them with no unsubscribe option and no response when I reply for it to stop. Would not trust a legal business that does not understand their own legal requirements for spam.
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For more than 30 years, we've been offering conveyancing services with an affordable and competitive fixed fees. Our offices are located in the major cities and towns of Queensland: Brisbane, Gold Coast, Southport, Southside, Logan and Beenleigh.
Our conveyancing firm provides professional and exceptional client services including personalised contact, streamlined systems, and hassle-FREE settlements across the board.See more
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