I ordered a quilt and pillowcase set that took a few weeks to arrive. Upon opening the package, I realized the product didn't match the quality shown in the advertisement. The pattern appeared pixelated and cheap, while the colors, though similar to what was advertised, seemed muted. When I reached out to the customer service for a return, I found out that I had to email them for the return address, which is likely overseas. Additionally, I had to cover the return shipping and tracking costs, and they must 'approve' the return before a refund can be issued. To make matters worse, the provided email address was non-functional; I copied it exactly, yet I received a failure notice stating, 'Message length exceeds limit set by recipient.' I plan to resolve this through my payment provider, but this experience has fallen short of my expectations for both product quality and customer support.
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OwnKoti is an online shop for household products. All of the products are reusable, bio-reducible, sustainable, and made of recycled materials.
