My name is Darel Johnson. I bought a 2016 Nissan Altima with 56,000 miles on it. My mother, Linda Wilburn helping me out purchased a platinum plan from Ox Car Care. I noticed some issues going on with the car after the required amount time and milage to exercise the warranty. I took it to the dealership and a diagnostic was done. I needed both front controlling arms replaced and a top motor mount. Ox car care informed us we would have to produce the full service history of the car. A task impossible. We contacted the dealership and was told there is no for them to know the full service history of the car, being I am the 3rd owner. We were able to produce the the full carfax and service done by dealership I bought it from. Even the representatives of the dealership voiced they don't ask for a a service history of the car. They voiced that it's clear they are coming up with reasons to not not honor the claim. We canceled the policy and I would recommend that you do not purchase any policy from this company. They want the payment every month, but if you ever have to make a claim, they will come up with the most draconian demands to not honor any claims
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