I ordered curtains and poles with next-day delivery, within the specified timeframe. However, they weren't dispatched on time. When I inquired, they stated the items would be dispatched the next day, not delivered. They refused to refund my extra shipping cost, claiming that next-day delivery only referred to dispatch. This contradicts their website. I'm still waiting for a response, having provided evidence of their misleading claims. Based on this experience, I will definitely avoid them in the future. Customer service is slow and lacks care.
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