While the payment and delivery were quick, the duvet set I received didn't match the description on the website. I quickly received a response saying I could return it, but I would have to pay for return shipping. I argued that if the item matched the description, I wouldn't need to return it. They offered a 10% refund instead. I documented the discrepancies with photos, but they still refused to resolve the issue. This company seems more focused on profits than customer satisfaction.
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