I have faced similar issues as many others have shared. I own a unit claimed to have a lifetime warranty, yet it seems to cover only the outer shell, excluding the columns and battery. To replace the columns, I need to send the unit in. Previously, they offered a refurbished unit to avoid delays, but it failed shortly after limited use. When I reached out again, they offered another refurbished unit, but since the columns were out of warranty, I was told to pay $295 plus around $80 for shipping. I explained that it had minimal use as a backup, but they insisted I cover the column costs and wouldn’t assist with shipping. I also mentioned that the battery drained from 100% to 0% in under 2 hours, and the machine indicated a technical failure. When I returned the unit, I left the battery attached, unsure of its condition. The replacement didn’t come with a battery. Upon calling again, they said they would send a battery—either the one I returned or one of similar age—but I had to pay for shipping again. They refused to waive that fee. The representative noted that the invoice with the refurbished unit advised removing the battery before returning it, which I didn’t consider given the rapid battery drain. I explained this, but she said the battery isn’t covered under warranty. I find their practices questionable and lacking transparency, leading me to believe they don’t prioritize customer care.
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OxiMedical is your oxygen concentrator store! With stores nationwide and online for oxygen generating equipment. Oxygen therapy by Inogen, Philips and CAIRE
