Review Time
I've experienced the same issues as many others. I own a unit that claims to have a lifetime warranty, but it seems to cover only the outer shell, excluding the columns and battery. To replace the columns, I need to send it in. They previously offered a refurbished unit to avoid delays, but it failed quickly after limited use. When I contacted them again, they offered another refurbished unit but said the columns were out of warranty, requiring me to pay $295 plus around $80 for shipping. I explained it had minimal use as a backup, but they insisted I cover the column costs and wouldn’t assist with shipping. I mentioned the battery drained from 100% to 0% in under 2 hours, and the machine indicated a technical failure. When I returned the unit, I left the battery attached, unsure of its condition. The replacement didn’t include a battery. When I called again, they said they would send a battery—either the one I returned or one of similar age—but I had to pay for shipping again. They wouldn’t waive that fee. The representative mentioned the invoice advised removing the battery before returning it, which I didn’t consider given the rapid battery drain. I explained this, but she said the battery isn’t covered under warranty. Their practices seem questionable and lack transparency, leading me to feel they do not prioritize customer care.
I have faced similar issues as many others have shared. I own a unit claimed to have a lifetime warranty, yet it seems to cover only the outer shell, excluding the columns and battery. To replace the columns, I need to send the unit in. Previously, they offered a refurbished unit to avoid delays, but it failed shortly after limited use. When I reached out again, they offered another refurbished unit, but since the columns were out of warranty, I was told to pay $295 plus around $80 for shipping. I explained that it had minimal use as a backup, but they insisted I cover the column costs and wouldn’t assist with shipping. I also mentioned that the battery drained from 100% to 0% in under 2 hours, and the machine indicated a technical failure. When I returned the unit, I left the battery attached, unsure of its condition. The replacement didn’t come with a battery. Upon calling again, they said they would send a battery—either the one I returned or one of similar age—but I had to pay for shipping again. They refused to waive that fee. The representative noted that the invoice with the refurbished unit advised removing the battery before returning it, which I didn’t consider given the rapid battery drain. I explained this, but she said the battery isn’t covered under warranty. I find their practices questionable and lacking transparency, leading me to believe they don’t prioritize customer care.
Searching for suitable oxygen equipment can be daunting, but the team made the process seamless. Their expertise helped us select a portable concentrator that perfectly suits our lifestyle. I’m truly thankful for their knowledge and patience.
Gordon is an absolute lifesaver! ❤️🙌🥰 I was anxious about buying oxygen online and didn’t know where to start! 😩 But then I connected with a representative who was incredibly helpful. He listened to my concerns and understood my situation. He recommended a model that has transformed my life! 💃🏻✨ The shipping was incredibly fast 🚀, and he even assisted with budgeting to make it affordable 💸. If you need oxygen, I highly recommend reaching out to him! Exceptional service!! 💯
Gordon helped my mother regain her independence. She was terrified upon learning she needed portable oxygen. In her 80s, she thought she would be confined to home forever. I tried to assist, but we were overwhelmed by the options and conflicting information. Then we spoke with Gordon, who was incredibly patient with her, answering all her questions (even repeated ones) and making her feel at ease. He didn’t push her toward the most expensive option; instead, he found one that was light enough for her to carry. Witnessing her renewed confidence is priceless. If you have an elderly parent feeling anxious about this transition, ask for Gordon. He treats customers like family.
I had a 2023 unit that stopped working, and repair was estimated at 4-6 weeks. I found an ad online and spoke to a representative who offered a trade-in for a unit by Tuesday for $997. Desperate for a portable concentrator, I asked about the age of the used unit. He claimed they didn’t sell used ones, but it would be last year’s model. I took what seemed like a reasonable deal, but he failed to mention a $29 shipping fee, which he promised to refund. My unit didn’t arrive on Tuesday as promised. After waiting all day for delivery to hand over my old unit, I received a 2017 model instead of what was expected. I gave $1000 and a 2-year-old unit for an 8-year-old model that was supposedly certified. Beware of fast-talking salespeople. I learned the first two digits of the serial number indicate the year.
I purchased my unit from a representative, and my experience was outstanding. She was exceptional! I will definitely return to her for future purchases. I plan to buy more accessories soon and will only want her assistance.
I discovered the service due to an urgent need for a single battery for my portable concentrator. The airline wouldn’t let me board with two batteries, so I needed to buy another one for a long flight. I called the office just before closing, and a representative kindly offered to wait for me to purchase the battery, even starting to charge it for me. He lent me a backpack for the model, showing great understanding of my situation. I appreciate the effort made to help me during a challenging time. Thank you for the exceptional service.
While I haven’t personally worked with the service, I’ve seen their exceptional care and dedication towards my wife. Every interaction she’s had with the team has been marked by kindness and professionalism. Their support has significantly improved our daily lives, especially during travel, where their services have made everything smoother. It’s evident they take pride in their work and genuinely care about their customers. I’m very grateful for the peace of mind they’ve provided and would recommend them without hesitation.
I was pleased with the help I received as we looked for the best option for my father’s machine within our budget. We began with a reconditioned unit with a warranty and later opted for a new unit with a lifetime warranty. We considered trading in the old unit but ultimately decided to keep it for convenience. I am now acquiring an external battery charger to provide even more time out. Very satisfied with the service.
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OxiMedical is your oxygen concentrator store! With stores nationwide and online for oxygen generating equipment. Oxygen therapy by Inogen, Philips and CAIRE
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