I signed up with Oxio and regret it.
Customer service is weak. You never speak to a real person. Everything runs through text messages. Responses come at odd hours. The tone feels dismissive and unprofessional.
I cancelled my service and returned the required equipment. I accidentally included my own personal router in the return box. Instead of contacting me, they threw it out. Then they charged me 130 dollars for what they called unreturned equipment.
They made no effort to resolve the issue. No phone call. No accountability. No ownership.
If you value clear communication and fair problem solving, look elsewhere
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oxio is a Canadian startup that offers Internet service to residents of Quebec, Ontario, Manitoba, Saskatchewan, Alberta, and British Columbia. oxio Internet has shown incredible promise for fair and sustainable pricing and transparency and continues to attract national attention. oxio uses the Internet infrastructure of major providers and provides it to customers at a reduced price. In addition, oxio introduces its simplified user interface that allows users to monitor and modify their plans in a more personalized manner.See more
