I am writing this to warn other businesses about Oxylabs' deceptive billing practices and their lack of transparency.
Since July 2025, Oxylabs has been overcharging us by nearly 270%. Their public pricing for Amazon non-JS requests is $0.50/1k, yet they have been silently charging us $1.35/1k for months. I only discovered this massive discrepancy in January 2026.
When confronted with clear evidence (Dashboard showing "JS Rendered: No" but billed at JS rates), their support team completely ignored my emails for 7 full days, even after two urgent follow-ups. Their avoidance of accountability is professional negligence at its finest.
The resolution was even more insulting. They refused to admit a system error, hiding behind the excuse of a "Legacy Plan." To "fix" it, they canceled my current plan, issued a measly $100 refund, and forced me to pay another $100 to subscribe to a new "Custom Plan" just to get a 10% discount for a year.
Summary of the nightmare:
Systemic Fraud: Overcharging for non-JS requests for over 6 months.
Terrible Support: 7 days of silence while our money was being drained.
Lack of Integrity: Refusing to admit the billing glitch and forcing a "re-subscription" instead of a manual rate correction.
Oxylabs is not a partner you can trust. They will overcharge you and then make you jump through hoops just to get a fraction of your own money back. Avoid them at all costs.
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