Review Time
I am writing this to warn other businesses about Oxylabs' deceptive billing practices and their lack of transparency.
Since July 2025, Oxylabs has been overcharging us by nearly 270%. Their public pricing for Amazon non-JS requests is $0.50/1k, yet they have been silently charging us $1.35/1k for months. I only discovered this massive discrepancy in January 2026.
When confronted with clear evidence (Dashboard showing "JS Rendered: No" but billed at JS rates), their support team completely ignored my emails for 7 full days, even after two urgent follow-ups. Their avoidance of accountability is professional negligence at its finest.
The resolution was even more insulting. They refused to admit a system error, hiding behind the excuse of a "Legacy Plan." To "fix" it, they canceled my current plan, issued a measly $100 refund, and forced me to pay another $100 to subscribe to a new "Custom Plan" just to get a 10% discount for a year.
Summary of the nightmare:
Systemic Fraud: Overcharging for non-JS requests for over 6 months.
Terrible Support: 7 days of silence while our money was being drained.
Lack of Integrity: Refusing to admit the billing glitch and forcing a "re-subscription" instead of a manual rate correction.
Oxylabs is not a partner you can trust. They will overcharge you and then make you jump through hoops just to get a fraction of your own money back. Avoid them at all costs.
The support team was courteous and ultimately helped pinpoint the issue we faced. However, it took a while to receive a clear explanation, as the initial troubleshooting emphasized usage instead of billing status. The problem turned out to be linked to a failed payment, resulting in strict limitations on our legacy plan without prior notice. Once identified, the resolution process was straightforward. Overall a positive experience, but improved billing notifications and quota transparency would greatly enhance customer satisfaction.
The support team was courteous and ultimately assisted in pinpointing the underlying issue we faced. However, it took a considerable amount of time to receive a definitive explanation, as the initial troubleshooting concentrated on usage rather than billing status. The problem was linked to a failed payment, which imposed strict limits on our legacy plan without prior notice. Once this was identified, the path to resolution became evident. Overall, it was a positive experience, but more transparent billing notifications and quota clarity would greatly enhance the customer experience.
Yonas delivered exceptional technical support for a complex ERR_TUNNEL_CONNECTION_FAILED issue. He guided me patiently through various troubleshooting steps, including successful cURL verification. When the browser still encountered issues due to the IP being blocked by Google, Yonas made vital internal adjustments on the server side that ultimately fixed the problem. His skill in diagnosing server-side routing was remarkable.
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