This experience with the service has been incredibly frustrating and unacceptable. My fiancée accidentally booked a room for the incorrect date. She recognized the error promptly and called within five minutes to amend or cancel it. This was our last bit of money—we would have less than $20 tomorrow—and this booking was intended to ensure we had a place to stay. Despite reaching out immediately, we were informed that no refund would be provided. What makes it worse is that the confirmation email clearly states 'Free cancellation before the 24th at 9:00 AM.' We contacted them well within that timeframe, yet the service refused to adhere to their own policy. This isn’t just poor customer service—it feels cruel. A simple correction or refund would have spared us from being left without options. Instead, we encountered scripted replies and a complete lack of empathy. Mistakes happen. Policies are in place for a reason. Disregarding your own cancellation terms while taking money from individuals who are already in a tough situation is unacceptable. I strongly advise anyone thinking of booking with this service: if anything goes awry, even immediately, don’t expect assistance or fairness—regardless of what their email states.
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Ghar baithe baithe dimaag bohot ghuma liya, ab khud ko bhi ghuma lo. #GhumoFiroOYO @ 399👇🏽
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