oyorooms.com

There is no option to put below 0 stars. I am in absolute and utter disbelief with the treatment I h

There is no option to put below 0 stars. I am in absolute and utter disbelief with the treatment I have received from this company. To begin I booked a room through booking.com in a hotel called Sefton park hotel in Liverpool. When I arrived I was informed this was not the right address and that it was a mile down the road and actually called Aigburth hotel!!!!

I arrived at the now called Aigburth hotel to be welcomed by the hotel manger stating he was going to bed. He checked me in and I walked into the lift where I smelt a frowzy smell. I got out of the lift and the ceiling was no longer there and the closer I was getting to the room the worse the smell became.

Fast forward to the room, it did not appear to be in any condition for an animal to sleep in let alone humans. It had mould on the ceiling above the bed, around the ceiling light, the window and bathroom. It had a pair of dried contact lenses and crumbs on the bedside table. The curtains felt heavy as if they were dipped in damp for an extremely long time. This was not an acceptable level of cleanliness for anyone to sleep in and I decided to leave. I contacted the hotel manager on the number he provided me during check in and he asked me to wait for him to come down to me and he will change my room. Due to the over all condition of what I had seen I did not feel it safe for my health to remain in the hotel and did not want to see anymore so I declined his offer and checked out immediately. He informed me if I was requesting a refund that this must go through booking.com. I left the hotel and booked somewhere else and we arrived just after midnight.

Following day I contacted booking.com who stated they needed to request my refund and then confirmed the hotel did not get back to them on this request. I spoke with the hotel manager again and he gave me an email address to contact which has taken me to oyo.

My experience with oyo from last week is the main number is in India and it cuts you off as though the person does not want to answer. The number I was given for oyo is based in London and when I press option 3 it is then a silent tone. I have sent several email to manage this and I am receiving ticket numbers but no response. I am calling all the numbers I have been given and researched but again no luck getting through. I have spoken to someone on 2 occasions who has asked me to wait on hold and they will put me through and again I am getting no where.

This is the most shocking customer service I have ever received that has taken my money for a hotel they represent. This is not good enough and I wouldn’t recommend nor would I ever use again even if I saw a 5 star.

I am appalled about how you manage your customers and requests. I will be taking this further and speaking with additional people to sought the support to even just get a responses all I am asking for is a refund for an extremely poor service that was provided

Date of experience: Feb 05, 2026