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My friend and I are currently unfortunately staying in their Bristol hotel. On arrival, we were gree

My friend and I are currently unfortunately staying in their Bristol hotel. On arrival, we were greeted by a police cordon at the end of end the road, which we shortly assumed was something to do with the Cosplay event we didn’t know was going on in the hotel, and later found out it was due to the unrest and protesters here today. After checking into our room later in the day we headed out for dinner.
At just before 2am, we were woken by a man entering our room despite us having deadlocked the door. As two girls staying here together, the fear and shock was off the scale as we shouted at the intruder to get out of our room. Once the intruder had retreated following our repeated shouts, we checked the door to find it didn’t lock at all, and despite putting the deadlock on, from the outside, anyone could just open the door and walk in. We both tried to call reception for help, but after 15 mins, my friend went downstairs as they had not answered, whilst I stayed with our belongings in our room. Both of us felt incredibly vulnerable and shaken. After waiting for reception to answer the phone for 20 minutes, I finally got through to reception to be told they knew of the issue because ‘the other lady has just told me, someone’s coming up now’ and a gentleman came up to check the door and try and fix our lock. It turns out the batteries had gone in the door, what looked like standard AA batteries, no central connection, is all that powers these doors. The person in reception had told my friend the phone was not working when she questioned why no one had answered, so she was shocked to learn that they had just answered my call. When we challenged that, they said maybe they’d turned the volume down. On a day when there is so much unrest in this city, two women staying together in a hotel in an unfamiliar city should not be put at this level of risk. The baggage charge we paid to have our luggage stored all afternoon before we could check in is laughable knowing now that once we did check in to our room, anyone could wander in and help themselves to our belongings.

We are now both sitting up in bed, too on edge to settle down and try to sleep. So much for our catch up after so long, and idea to go wedding dress shopping tomorrow for my upcoming wedding.

Shocking on so many levels. I can’t believe we have no option but to sit this out here until the morning.

Bristol Grand Hotel by Sunday… or should this be rebranded to Bristol Grand Hotel Dead by Sunday?!

Booking reference listing the wrong room has just come in. Have you now charged me twice? There are two payments pending on my credit card.
Booking ref: NRMQ8198

Date of experience: Mar 08, 2026