If I could give OYO minus stars then I would. We booked a non refundable room with them as they said they could provide a cot for our 6months old. They emailed after the booking saying they can't provide a cot so I asked for a refund which they agreed to. However, they refused to authorize the refund with booking.com and continued to tell me they had. Booking.com confirmed that OYO hadnt once told them to process the refund OYO continuously deflected and after HOURS on the phone to them and Whatsapp, they would disconnect the call "by mistake"
They sold me the wrong product and refused the refund and it took me days of phonecalls to have it processed. Do not book anything through OYO they are clearly out to scam people.
Edit: their comment requesting my details is null and void as they haven't provided a way to contact them. Likewise, I spoke with them several times a day for about a week and still they refused to process my refund despite telling me that they had. They do not care about their customers at all.
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Ghar baithe baithe dimaag bohot ghuma liya, ab khud ko bhi ghuma lo. #GhumoFiroOYO @ 399👇🏽
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