I ordered a pet knapsack, but it arrived damaged. The ad showed a version with a top zipper, but the one I got didn’t have it. I reached out, and they agreed to send a replacement without needing the original back. I even said I would write a positive review once the right item arrived. Unfortunately, the second package was also damaged and was the same as the first, lacking the zipper. I contacted the service again, and they offered to let me return it, which I accepted, but I haven't heard back. I wish I had checked the reviews before purchasing. I found more feedback online indicating problems with this seller. When I tried to verify the address, it said it was incorrect. After submitting a review to a consumer protection agency, I received an email stating that returning the product would come with fees, and the return address is in another country. I replied that I couldn’t afford the fees and would share my experience widely. Please be cautious, as this seems to be a scam affecting many products.
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