I ordered a 'smart watch' for £9.49 and managed to navigate my way through all the inducements to priority delivery and insurance. When the email arrived confirming the order, it listed a £13.95 charge for 'services', thus more than doubling the price to £23.44. The order confirmation page, however, clearly showed the book price of £9.49.When queried with Ozerty, it transpires that this is supposedly an 'ecocharge' and if the customer orders a number of items together to a total over £20, the charge is not applied as grouped delivery is reducing its carbon footprint. Aye, that'll be right. So nothing to do with a stealth charge intended to fund 'free' delivery and the company's profits then.The extremely efficient customer adviser pointed out that one of the pages of the order process did mention the charge; however, this mentions no amount and is preceded by a greyed-out and pre-completed tick box.All this is atrocious and possibly unlawful practice, in my opinion. Fortunately, I was able to get a chargeback for the 'ecocharge', leaving the balance to pay for the watch, which I am still waiting for. Fair enough though as Ozerty did flag up a longish standard delivery.Purchase from Ozerty at your peril!
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