I ordered a pet knapsack, but it arrived damaged. The ad showed a version with a top zipper, but what I received did not have it. After reaching out, they agreed to send a replacement without needing the original back. I mentioned I would leave a positive review once the correct item arrived. Unfortunately, the second package was also damaged and identical to the first, lacking the top zipper. I reached out to the service again, and they offered to let me return it, which I accepted, but I have yet to hear back. I regret not checking existing reviews before purchasing. I found more feedback online indicating issues with this seller. When I tried to verify the address, it returned as incorrect. After submitting a review to a consumer protection agency, I received an email stating that returning the product would incur charges, and the return address is in another country. I replied that I couldn't afford the fees and would share my experience everywhere possible. Please be cautious, as this appears to be a scam affecting multiple products.
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