This is the worst banking experience I've ever had. It feels like they're decades behind the times. They have an app, but you can't make payments through it; you must use their website. Even then, you can't make principal payments. When I contacted the support team, they just apologized, saying they hear complaints like mine daily. Clearly, they know about the issues but choose to do nothing.
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We’re Bank OZK: formerly Bank of the Ozarks. New name, same commitment to you. Equal Housing Lender. Member FDIC