As of December 6, I still have received no response from customer support. I purchased the sleepbuds in February, and they worked well initially. However, by October, they began losing connection as soon as inserted in my ears, and I couldn't adjust sound or volume. After weeks of follow-ups, they finally agreed to replace the buds, but my package was damaged and disposed of by the courier. I informed customer support about this, but they did not reply. These buds are not cheap at £300, and while the concept is great, the product and support are severely lacking. I would recommend considering other options.
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Ozlo was born from a shared frustration:
sleep shouldn’t be this hard.
After years leading innovation at companies like Bose, our founding team, including audio engineers, sleep researchers, and product designers, set out to create a solution that honored sleep for what it truly is: restorative, essential, and deeply personal.
Our breakthrough came not through noise-cancelling headphones or smart alarms, but by designing something radically different: small, comfortable Sleepbuds that blend science-backed, sound-masking audio with sensor-driven intelligence, helping people sleep better naturally.See more
