ABSOLUTELY AVOID OZ WIDE MOVERS - They Destroy Property & Deny All Blame!If you're looking for a moving company that will take responsibility for damaging your valuables, look elsewhere. My experience with Oz Wide Movers on July 1, 2025, was nothing short of a nightmare, and their customer service since has been appalling. They are clearly trying to avoid any liability for pretty severe damage, and I want to warn everyone considering them.My heavy-duty safe was utterly destroyed during the move – it looks like it was thrown around like a rag doll. On top of that, my television suffered impact damage, despite being meticulously wrapped in five layers of bubble wrap. A TV repair company confirmed the impact damage, making it clear this wasn't pre-existing or minor. We're now down over $6,000 due to their negligence, covering the cost of replacement for both items.When I contacted Oz Wide Movers about this, their response was insulting. They tried to claim I was responsible for wrapping my own TV (which I was, but it was heavily protected), and then bizarrely suggested the damage happened after the move. For the safe, they actually tried to claim I was present when it was unloaded and raised no concerns – a flat-out lie, as I have proof I wasn't even there! They've dismissed the severe damage to my safe as "minor cosmetic" and "normal wear and tear."Their solution? A "goodwill" offer of a measly $150, which they later bumped up to $300, still refusing to admit fault. This is for damages that will cost significantly more to replace and repair! It's evident they are doing everything they can to shirk responsibility for what their movers clearly did.As a result, we are now seeking the full $6,000 in damages through our lawyers, who will be contacting Oz Wide Movers directly. We are also pursuing complaints with the ACCC (Australian Competition and Consumer Commission) because this level of negligence and refusal to acknowledge clear fault is unacceptable and breaches consumer protection laws.I've attached photos of the extensive damage to both my safe and TV for you to see for yourselves. I've also included their dismissive email responses so you can read their ridiculous excuses and lowball offers firsthand. Don't make the same mistake I did. This company will damage your belongings and then try every trick in the book to avoid paying for it. Save yourself the stress and choose a reputable mover who actually cares about your property.
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