I purchased 1 air cooler but the website was trying to upsell other options and I ended up with 2 air coolers which cost $241NZ. Very expensive. Upon receiving, and charging them up, they only lasted approx 2-3 hours each on the low function. They are supposed to last around 8 hours. The misting function did not work. The company did respond to my emails and suggested options, communicated well and initially offered a 30% refund and they'd send another. I didn't trust another to be any better and requested a refund. They would only offer 50% and keep the items. To return them to China is the only full refund option and I couldn't find a company that would send them due to the lithium battery or one company did but charged $141 to return. Then I get charged $56 in Jan and Feb for their subscription service which apparently you sign up to when you purchase. There was no receipt and no offer of what this includes and what I am entitled to. I requested proof of my agreeing to this and was promptly refunded back to my card. I have reported this company to various Consumer affairs in Australia and NZ due to their website and selling techniques.
I do not recommend the air cooler. It does not work as advertised and you cannot return it for a full refund.
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