Review Time
I purchased 1 air cooler but the website was trying to upsell other options and I ended up with 2 air coolers which cost $241NZ. Very expensive. Upon receiving, and charging them up, they only lasted approx 2-3 hours each on the low function. They are supposed to last around 8 hours. The misting function did not work. The company did respond to my emails and suggested options, communicated well and initially offered a 30% refund and they'd send another. I didn't trust another to be any better and requested a refund. They would only offer 50% and keep the items. To return them to China is the only full refund option and I couldn't find a company that would send them due to the lithium battery or one company did but charged $141 to return. Then I get charged $56 in Jan and Feb for their subscription service which apparently you sign up to when you purchase. There was no receipt and no offer of what this includes and what I am entitled to. I requested proof of my agreeing to this and was promptly refunded back to my card. I have reported this company to various Consumer affairs in Australia and NZ due to their website and selling techniques.
I do not recommend the air cooler. It does not work as advertised and you cannot return it for a full refund.
Ozzihome are a scam, I tried to cancel but Frank told me it was too late to cancel. Then the item took 3 more weeks to arrive. Before it arrived I was charged $47 for a subscription I to what, I have no idea. The cooling item doesn’t work and as for the ‘subscription’ well it must have been the well hidden in the payment process because I would never sign up for a subscription that I won’t use. Oh, by the way this subscription is not being refunded because they say that I had the benefit of it for a month. I don’t even know what it is . This is a cruel rude dishonest company. Keep away. ps since writing this I have had inappropriate phone calls.
The company added an unsolicited "free" membership to my order. I bought a mosquito zapper for $77.98, which is now listed at $61 (another frustrating point!). Furthermore, they charged me $47 for a recurring subscription that I never agreed to or signed up for.
Be cautious if you are not signed into the membership! It is your responsibility to cancel; otherwise, you may incur charges of $40+ each month! When reaching out regarding unauthorized withdrawals, they might decline to process a refund. However, the company has refunded my money, and the issue has been resolved to my satisfaction.
This platform acts as a middleman for manufacturing and distribution from overseas. 1. While it claims to have 200,000 reviews, none of the review links are functional - a significant warning sign. 2. The return policy requires that items be sent back at your own expense to overseas locations. 3. During the checkout process, there are options that are difficult for older individuals (like my parents) to notice, leading to unintended additional charges. When I tried to reach out for support, their response was: "We did our best to hold your order for cancellation or modification. Unfortunately, due to our fast processing, especially during this busy season, we couldn't intercept your order in time. I understand this isn't ideal, and we want you to feel supported throughout this process." The return policy is nearly impossible, suggesting it's a tactic by the company to delay and complicate complaints, making it harder to act on platforms like PayPal due to time limits. There are numerous warning signs on their return and privacy policy pages. Make sure to read them before making a purchase. Consider yourself warned.
The company engages in misleading practices, only informing customers about the need for scent refills after a purchase is made. The purchase process is confusing, as the button appears to direct you to the shopping cart or shipping page, preventing you from reviewing total costs and items beforehand. I immediately sought a refund, but after a frustrating day filled with attempts to convince me to keep part of my order and offering unreasonable discounts, they finally agreed to a full refund. However, they stated it would take 15 to 20 business days, which is completely unacceptable. This experience has been disappointing, and I urge others to think twice before engaging with any links related to this company to avoid unnecessary stress. Their customer service leaves much to be desired, and had they been more transparent from the outset, I might have considered purchasing their product. I hope the payment service will assist in recovering my funds from this situation.
I received replacement hearing aids that fit comfortably behind my ears. I'm very satisfied with their performance, especially the ability to adjust the volume while wearing them. I highly recommend this company for their assistance with my hearing issue.
This experience has been extremely frustrating, not because of the product, but due to the site's handling of my order. I attempted to purchase three items but was misled by the payment page, which didn’t show the total amount. After a long wait for confirmation, I found several unwanted charges, including express shipping and additional warranty fees that were added without my consent. I've initiated a dispute with my payment provider and requested a cancellation. The company appears to be based in one country, yet the dispute contact is in another, complicating matters further.
This company is misleading and only informs customers after purchase that scent refills are necessary for the product to function properly. The checkout process is unclear, as the purchase button appears to lead to the shopping cart, obscuring the total cost and items until after the transaction is completed. I requested a refund immediately, but after a lengthy process involving attempts to keep part of my order and offers of discounts, they eventually agreed to a full refund. However, they stated it would take 15 to 20 business days, which is unacceptable. I hope others read this before engaging with the company to avoid similar frustrations. Their customer service is lacking, and had they been honest from the start, I might have considered the product. I hope my dispute through the payment platform will resolve this.
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