This platform operates as a mediator for manufacturing and distribution in China. 1. The site claims to have 200,000 reviews, yet none of the review links are clickable - a significant concern. 2. Regarding the return policy, items must be sent back AT YOUR EXPENSE to China. 3. During the checkout process, there are boxes that may not be visible to older individuals (like my parents), leading to unintended additional items being included. When attempting to reach out for assistance, their response was: "I want you to know that we tried our best to place your order on hold for cancellation or modification. However, because our processing is very fast, especially during this busy holiday season, we weren’t able to intercept your order in time. I completely understand that this isn’t the ideal situation, and I want you to feel fully supported every step of the way." The return policy is nearly impossible, suggesting that this was a tactic used by the company to create delays, complicating the process of filing a complaint with the payment service as the timeframe to do so expires. There are numerous concerning aspects on their return and privacy policy pages. It's advisable to read them thoroughly before proceeding with a purchase. You have been cautioned.
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