I have now been waiting 4 weeks for an item last tracked at Heathrow. Its not moved since. I note the stock answer from P2P is the package is the responsibility of the retailer. So let me get this right, I buy a product, they label it and give it to P2P who are paid to move from A to B. They fail to do so and yet that's the retailers fault. NO THIS IS P2P YOU'RE THE ONES MESSING UP. TAKE RESPONSIBILITY FOR YOUR ERRORS. You're the ones who lose it, not the retailer, they know where it went, THEY GAVE IT TO YOU. THIS IS ON YOU.I have emailed the CS team as requested 2 weeks ago. I have had no reply after the stock 'we have opened an investigation and we will update you" No parcel, no update, no tracking since a month ago when it stopped, no service. One thing you do seem to do well with, you're getting a nice collection of 1* complaints for reviews. One after another, over and over, Well done .Really really unimpressed with the entire mess.MAJOR UPDATE (warning this will just go to show how inept and incapable P2P are)Thanks for your email, just like this review it has informed me the parcel was returned to sender.Hmm, funny how it arrived 2 days ago and it's now at my address, not the senders.I don't mean to be so sarcastic but the item was AWOL for a whole month, P2P then ran an "investigation" only to provide me with 100% incorrect information. Any real investigation would not be such a dumpster fire as this. You really need to change the whole system.
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P2P is the international parcel delivery company that covers every corner. We are the safe pair of hands that get your customers’ deliveries to them through our truly global, innovative delivery service.
Established in 2009, we are a group of passionate logistics experts who work tirelessly to support e-commerce retailers break down the barriers of international trade, providing parcel delivery services to over 200 countries.
We offer a choice of delivery solutions allowing our customers to offer flexibility to theirs. Our P2P TRAKPAK service is the first global tracked delivery solution designed specifically to support e-commerce. We also offer P2P EXPRESS, P2P RETURNS, and P2P UNTRAK, our reliable untracked service.
Our strong partnerships with final mile delivery partners across the world means we can get your customers’ parcels to them wherever – and whenever – they need them. We never stand still. And our innovative IT platform lets us talk to your customers in their own local language, meaning we truly offer a quality, global delivery service.
Customer care is at the heart of our business. Everything we do is to help our customers because we truly care about the relationship you have with yours.See more
