I paid for 48 hour UK delivery but my parcel has been sitting in your Basildon process centre since Monday. I have contacted my retailer directly who say that you have passed my parcel onto Hermes. Hermes are saying that's not the case and that they don't have it yet. My tracking info is still saying my parcel is stuck at your process centre and has been there since 29th March, so where exactly is my package? My tracking numbers are PRO1081GB00012997901 and 5832685816373881. Also tried contacting the centre directly by phone but it says number not avaliable. Trying to get any help from this company has been terrible.Edit - My review does say that I have tried to reach you by phone also. If my package left your warehouse two days ago why does the tracking say it is still there? And why are the carrier you were meant to pass it onto saying that they don't have it? This package was meant to arrive yesterday. And yes, I have reached out to the retailer. Another edit - I've spoken to the retailer and they tell me that you have not passed my package on to the next carrier. Either you still have it or it's left your warehouse and you've passed it on. Which is it?
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P2P is the international parcel delivery company that covers every corner. We are the safe pair of hands that get your customers’ deliveries to them through our truly global, innovative delivery service.
Established in 2009, we are a group of passionate logistics experts who work tirelessly to support e-commerce retailers break down the barriers of international trade, providing parcel delivery services to over 200 countries.
We offer a choice of delivery solutions allowing our customers to offer flexibility to theirs. Our P2P TRAKPAK service is the first global tracked delivery solution designed specifically to support e-commerce. We also offer P2P EXPRESS, P2P RETURNS, and P2P UNTRAK, our reliable untracked service.
Our strong partnerships with final mile delivery partners across the world means we can get your customers’ parcels to them wherever – and whenever – they need them. We never stand still. And our innovative IT platform lets us talk to your customers in their own local language, meaning we truly offer a quality, global delivery service.
Customer care is at the heart of our business. Everything we do is to help our customers because we truly care about the relationship you have with yours.See more
