This is my third order. The socks are fantastic, but the service and shipping leave much to be desired. My first order went smoothly, and the product was wonderful. However, for the second order, they couldn't fulfill it, and I waited weeks without any communication from their support team regarding stock issues. They eventually processed a refund. Now, I placed my third order nearly a month ago for Christmas gifts, and it still hasn't shipped, with no response from customer service. It's disappointing because the product is excellent, but don't expect reliable customer support. If I don't hear from them soon, I may need to dispute the charge with my card processor.
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