I placed an order on December 14, and now it's January 5. This was meant to be a Christmas gift for 2025. The tracking information shows no updates, and I've been trying to track it with the provided number. I emailed about this order over a week ago and haven't received a response. When I attempted to call the provided number, it was always closed, even though the hours state Monday to Friday, 9 AM to 5 PM EST.
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