My LG fridge freezer stopped working and LG advised I use Pacifica. I paid £180 up front and I should have known there and then this would lead to problems. The repair guy came out 11 days later and stayed around 15 minutes to tell us it needed a new compressor and that Pacifica would be in touch to reschedule. Nobody got in touch. I had to make several calls and emails and the online chat function is useless as nobody seems to man it. Eventually the first person I had dealt with called me back from an email and said they couldn't do that repair and I could have half my money back maybe in about 10 days. If I had known they don't repair or replace compressors I would never have gone with them in the first place. Nowhere on their website does it say this. I have now lost 11 days of time on my fridge and half my money and been left high and dry by Pacifica to go and find an alternative repairer myself. To top it all I have to put in a special request to them and wait up to 30 days to get the engineers report about his whistle stop 15 minute visit. I really don't like giving bad reviews but if I can warn off even one person it is worth it.
Claim your business profile now and gain access to all features and respond to customer reviews.
We control and manage an expert workforce of over 300 directly-employed white goods engineers. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK.
Overview - Working primarily with manufacturers, insurance companies and retailers, we are able to deliver a service and support solutions with UK-wide coverage that enhances and consolidates the brand reputations of our partners. Field-based and branded services - These services are trusted by some of the world’s leading manufacturers due to our attention to detail and thorough approach. These services include: • Specific training for each brand
• Uniform and ID Cards
• Continuous Improvement process through field audits • Professional training from our in-house City & Guilds Assured engineer training academy
• Vehicle tracking and behaviour monitoring
• Specialist route planning team • Extensive field management support
• In-house software providing real-time updating
• Disclosure and barring service DBS (CRB) checked
• Manufacturer approved
• Large UK based Customer Contact Centre
• World wide supply chain ensuring availability of spares parts required for the job Training with our Repair Academy - The future of our industry is important to us and our clients. In 2015, we set up the Repair Academy to nurture and train young engineers. Our facilities include classrooms and a training kitchen/workshop which features a number of free-standing and integrated products. Green Credentials - Sustainability forms an integral part of our business strategy and increasing our efforts to reach net zero. The business has published its plan to become operationally net zero by 2030. https://pacifica.co.uk/sustainabilitySee more
