Review Time
Very pleased with the level of service and care from Aidan, he was extremely knowledgeable and identified the problem straight away, which the engineers from the company who made the washing machine were unable to do. I would highly recommend, he made a situation very straight forward and stress free. Thank you
The company are very helpful they do a really good job they're trying to help you with the best they can they have good products Rebecca Patterson was a very good help to me in every way really nice service they've got
I have a problem with a new purchased washing machine,failed in a month,advised no ETA on spares,your service dept lady assistant was most helpful and said she would chase the problem with manufacturers immediately,her name is Kristen and a very happy and helpful young lady,hope she can assist in my problem.
We were visited today by engineer Ben Stokes (4101) to fix our gas cooker. Ben arrived on time, was very polite and professional and fixed our cooker within a matter of minutes. Overall a very pleasant experience! Thanks Pacifica and thanks Ben! 🤩
Absolute daylight robbery.
Charged me £3.49 per month DURING my guarantee period quoting “you’ll get a new machine for any reason should it break”
Then as soon as my manufacturer guarantee expires the premium goes up to £7.99 per month!!! How can they justify over twice the price when I’ve never even made a claim. Jokers. Don’t bother. Just save the money and then purchase a new machine should it break.
The service was faultless booking the appointment was good and the repair man came in very good time and fixed the cooker in the allotted time . Overall a very good service on both sides .
Average service throughout. I gave a full and detailed explanation of the fault, however the engineer came without any parts to fix the hob. It cannot be cost effective not to carry spare parts on the vehicle and to do a return to fit. (which left us without a hob for a further 8 days) On the second visit Peter (4063) decided that the current wiring set up was incorrect and would not re-wire the hob in. Absolute rubbish, he stated that he wasn't an electrician but........ The kitchen was fitted 14 months ago and all electrics certified by EICR compliance. I have now been charged by the electrician to come back and fit the hob.
My LG fridge freezer stopped working and LG advised I use Pacifica. I paid £180 up front and I should have known there and then this would lead to problems. The repair guy came out 11 days later and stayed around 15 minutes to tell us it needed a new compressor and that Pacifica would be in touch to reschedule. Nobody got in touch. I had to make several calls and emails and the online chat function is useless as nobody seems to man it. Eventually the first person I had dealt with called me back from an email and said they couldn't do that repair and I could have half my money back maybe in about 10 days. If I had known they don't repair or replace compressors I would never have gone with them in the first place. Nowhere on their website does it say this. I have now lost 11 days of time on my fridge and half my money and been left high and dry by Pacifica to go and find an alternative repairer myself. To top it all I have to put in a special request to them and wait up to 30 days to get the engineers report about his whistle stop 15 minute visit. I really don't like giving bad reviews but if I can warn off even one person it is worth it.
Mark visited my property to help fix the stoves cooker . He was very professional and helpful. He fixed the issue and was able to also help us with an issue we had with washing machine. He was also very patient when explaining the issues awe the appliance and the next steps . I'll definitely be happy to recommend his services .
DARIO was brilliant, he was really friendly, very professional & good at his job he phoned me when he was 30mins away which was lovely because we could move our dishwasher so Dario could work more easily I'm so pleased to have my washing machine fixed
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We control and manage an expert workforce of over 300 directly-employed white goods engineers. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK.
Overview - Working primarily with manufacturers, insurance companies and retailers, we are able to deliver a service and support solutions with UK-wide coverage that enhances and consolidates the brand reputations of our partners. Field-based and branded services - These services are trusted by some of the world’s leading manufacturers due to our attention to detail and thorough approach. These services include: • Specific training for each brand
• Uniform and ID Cards
• Continuous Improvement process through field audits • Professional training from our in-house City & Guilds Assured engineer training academy
• Vehicle tracking and behaviour monitoring
• Specialist route planning team • Extensive field management support
• In-house software providing real-time updating
• Disclosure and barring service DBS (CRB) checked
• Manufacturer approved
• Large UK based Customer Contact Centre
• World wide supply chain ensuring availability of spares parts required for the job Training with our Repair Academy - The future of our industry is important to us and our clients. In 2015, we set up the Repair Academy to nurture and train young engineers. Our facilities include classrooms and a training kitchen/workshop which features a number of free-standing and integrated products. Green Credentials - Sustainability forms an integral part of our business strategy and increasing our efforts to reach net zero. The business has published its plan to become operationally net zero by 2030. https://pacifica.co.uk/sustainabilitySee more
