Average service throughout. I gave a full and detailed explanation of the fault, however the engineer came without any parts to fix the hob. It cannot be cost effective not to carry spare parts on the vehicle and to do a return to fit. (which left us without a hob for a further 8 days) On the second visit Peter (4063) decided that the current wiring set up was incorrect and would not re-wire the hob in. Absolute rubbish, he stated that he wasn't an electrician but........ The kitchen was fitted 14 months ago and all electrics certified by EICR compliance. I have now been charged by the electrician to come back and fit the hob.
Claim your business profile now and gain access to all features and respond to customer reviews.
We control and manage an expert workforce of over 300 directly-employed white goods engineers. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK.
Overview - Working primarily with manufacturers, insurance companies and retailers, we are able to deliver a service and support solutions with UK-wide coverage that enhances and consolidates the brand reputations of our partners. Field-based and branded services - These services are trusted by some of the world’s leading manufacturers due to our attention to detail and thorough approach. These services include: • Specific training for each brand
• Uniform and ID Cards
• Continuous Improvement process through field audits • Professional training from our in-house City & Guilds Assured engineer training academy
• Vehicle tracking and behaviour monitoring
• Specialist route planning team • Extensive field management support
• In-house software providing real-time updating
• Disclosure and barring service DBS (CRB) checked
• Manufacturer approved
• Large UK based Customer Contact Centre
• World wide supply chain ensuring availability of spares parts required for the job Training with our Repair Academy - The future of our industry is important to us and our clients. In 2015, we set up the Repair Academy to nurture and train young engineers. Our facilities include classrooms and a training kitchen/workshop which features a number of free-standing and integrated products. Green Credentials - Sustainability forms an integral part of our business strategy and increasing our efforts to reach net zero. The business has published its plan to become operationally net zero by 2030. https://pacifica.co.uk/sustainabilitySee more
