My experience in previous years has been peppered. While the system is unreliable and is constantly breaking my experience with customer service has generally been productive and impressive. My roommate received a package notice. Then 4 days later an alert and a fee notice. He claims his package was on the counter with a note from another tenant. I urged him to call and just speak to someone. I raved about how they are great and fixing issues and can unlock his account and reverse any fees for the misunderstanding.(It's happened before to me.) I'm embarrassed. Today we received terrible service and the complications were passed off to us and the property staff at my complex! Also terrible at helping btw. How we got such a terrible monotone child who claimed he couldn't help with an issue I've had solved remotely before is a mystery! Maybe someone needs more training or possibly a manager to babysit their ignorant staff? It isn't hard to solve! The delivery was mixed up and it is not our responsibility to correct the delivery of someone else's mishandled package. If we tell you we have our delivery? Then as a business, you need to contact the property with keys to locate a package not belonging to the account holder and correct the issue. That is a forced relationship for us. We did not agree to do the heavy lifting of a concierge service. The complex did. The business is with them directly. We nolonger need anything but a clerical error fixed. Remotely. The rest is the responsibility of the two businesses.
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Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.See more
