Giving them a one is being kind. This system is horrible. They continues to charge me $3 a day for a package that has been picked up. This is not the first time. In their responses to all these complaints they ask that you ‘kindly contact their support email’. They go on to say they want to work with you to resolve the situation. Don’t Waste your time. You will get an email back saying that I have to work it out with the property manager. It’s their mistake. My charges are going directly to them yet I have to be the one to handle over billing. Furthermore, the system fails quite a bit, forcing the delivery person to leave packages on the floor of the mailroom yet I am still billed for their service. Absolutely terrible in every way.
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Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.See more
