The worst company EVER!!!! I had moved apartments within the same building and they kept sending us emails about changing our username and paying the registration fee, although we had already paid for it! All they needed to do was transfer the username over to the new apartment [I had experienced this situation before and it was a simple task[. However, on this occasion I had contacted the company FOUR times with the customer service reps telling me that they would get someone from the expertise team to contact me within 24 hours! HOWEVER, no-one has EVER followed up or contacted me! As a result of this, I am not able to access any of my packages [which I have FULL rights to] and has ultimately turned up to a birthday party empty handed AND have not been able to do my laundry as my detergent tablets are currently in that damn locker! I advise you NOT to use this service!!!
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Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.See more
