I signed up for Package Concierge for my community Sonterra in Austin, TX. It was supposed to be operational 24/7. It was not. The Leasing Office failed to open access to the service on-time repeatedly "during leasing office hours". Furthermore, if a package was too big no notification was given as to where the contents of the empty locker were. In frustration I opted out of the flawed system. The tipping point was when I opted out of the system my package was then returned to sender! I wasted time contacting the leasing office, the shipper and USPS. Finally after an investigation was done it was tracked as Return to Sender. I am so disgusted with this service. No one wants to take responsibility for the error and my auto part is now back across the country back in GA where it started 2 weeks ago. Rediculous. Don't waste your time opting in for a flawed system.
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Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.See more
