Courier delivered a package and it did not show up anywhere in the system. I wasted two days tracking it through the courier. Then I had to ask the apartment complex management to open ALL the lockers. My package was there, but again, it had not been logged in anywhere. I contacted Package Concierge support (2 e-mails, 2 calls), no one got back to me. The system is worse than useless - it is detrimental if it allows the couriers to deliver packages without logging them in. This package contained medical supplies including filters for a breathing machine, so it was vital to receive it on time.
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Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.See more
