In addition to the $5 monthly fee this company charge, they collect huge additional revenue from charging late fees to users that have not picked up their packages within 3 days. If you travel a lot, you can quickly rack up very significant late charges. The company does allow you to turn on a function notifying them that you will be on vacation but the function is not available on the app and is only buried in the fine print of their website. Also, when you are traveling, having to turn the vacation mode on/off is a huge inconvenience & something you are likely to forget, which is what they hope. Along with several other tenants, I am lobbying my apartment complex to stop using package concierge. Greedy company that takes advantage of people
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Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.See more
