I called Package Concierge to help me access my package. I had tried and failed the previous evening.Brenda Watson, the Customer Service Representative with whom I spoke, listened carefully to my request & the problems I had from the previous evening. She then proceeded to help me. There was a very complex series of problems that had to be dealt with. She was very patient with me as I followed her instructions through multiple steps required to solve each problem. Not only did she help me obtain my package - she also resolved problems with both my username and pin# so I wouldn't have any trouble in the future. She did a great job - above & beyond the call of duty. She deserves to be commended by being given a raise or a promotion or both. Package Concierge is very lucky to have Brenda as an employee and should reward her for her efforts.
Claim your business profile now and gain access to all features and respond to customer reviews.
Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.See more
