After ordering a golf clubs box I emailed a request asking who was the courier and how long before it was to be sent. The reply said unfortunately they were out of stock but will send when they come in or did I want a refund. I said I wanted a refund. The next day I get a message saying the box is in do I still want a refund. I replied yes as I’d made alternate arrangements. I then get a message saying my request has been sent for investigation and In due course, you will be notified via email or called when the accounts team have authorised or declined this request. This can take up to 14 working days to be looked into, however we aim to process every request as quickly as possible.The threatening tone of the communication is not what a paying customer needs to hear and the dilatory manner adds to the general feeling that this is a business who takes your money and gives little service. I continue to await my refund which I expect to receive and can do without the threats of “declining a request”!I won’t be a returning customer!Edit: No refund given so my card company stepped in and refunded my account. I would consider very carefully if you plan on using this business beware!
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